Terms and Conditions
GENERAL TERMS AND CONDITIONS SUBJECT MATTER OF THE CONTRACT
The subject matter of this Contract is the regulation of the mutual relations of the travel
organizer – the travel agency Travemo Club d.o.o., Avenija Marina Držića 4, Zagreb, OIB
14376864563 (hereinafter Travemo Club and the Customer the travel contractor in the case where the travel contractor
concludes this contract in behalf of a third party (hereinafter CUSTOMER). This Travel
Contract contains General Conditions and Directives for Travel Arrangements, i.e. it refers to
the travel program that contains all necessary data. The Contract is considered binding upon
signing by general manager of the agency (an employee of the Travemo Club ) and on the other
side by the CUSTOMER and upon total payment of the travel arrangement or a portion of the
payment if payment of the remaining amount by the agreed date is indisputably insured by the
CUSTOMER.
If the CUSTOMER is not able to personally sign the Contract, the Contract assumes legal
effect only when Travemo Club receives the entire agreed amount of the cost of the travel
arrangement or if such is specifically agreed upon, a portion of the agreed payment and
documentation that indisputably insures the payment of the remaining portion of payment by
the agreed date. The CUSTOMER may register for a voyage by telephone, Internet or other
means of remote communication. When concluding a Contract, the CUSTOMER is obliged to
provide personal data and duly provide all documentation necessary of the organization of the
voyage. The CUSTOMER guarantees that Amarriva has been provided with correct and valid
data necessary for the undisturbed realization of the voyage and accepts all legal obligations
deriving from this Contract and from legal regulations.
PASSENGER - a person wishing to conclude a travel contract in a package arrangement or
excursion or a travel contract with a related travel arrangement or who is entitled to travel on
the basis of a concluded travel contract in a package arrangement or excursion or a travel
contract in a related travel arrangement.
TOURIST ASSET OR PACKAGE ASSISTANCE - a combination of at least two different types
of travel services for the same travel that are sold or charged at a lump sum or total price if
the service combines a travel organizer on demand or in accordance with the choice of
traveler. Services are selected by the passenger prior to the conclusion of a single contract
for all services or whether separate contracts have been concluded with individual service
providers if these services are purchased at a single point of sale and offered at a lump sum
or total price and are advertised as a package arrangement.
RESERVATIONS AND PAYMENT
In order to confirm a reservation, upon registration the CUSTOMER pays 15% of the price of the travel arrangement (if the program does not state otherwise). The remaining cost of the arrangement is paid no later than 30 days before the beginning of the trip or documentation guaranteeing the indisputable payment of the total cost of the travel arrangement is provided. If the CUSTOMER does not execute his obligations no later than 30 days before the beginning of the trip, the reservation will be considered cancelled without the possibility of refunding any advanced payments. As a rule, (unless stipulated otherwise in the tour program) the package price shall include: - transport services - hotel and catering services - travel packages If mentioned in the tour program, the price can also include the costs of services of professional and local guides and other services offered in the program. The package price does not include (unless agreed otherwise): - Optional (elective) excursions and visits – Travel insurance- Costs of obtaining and issuing visas, if any - Tickets for facilities to be visited All types of special services (single bedroom, special diet, etc.) shall be paid by the CUSTOMER and must be ordered during booking. If a CUSTOMER asks for a special service during the tour, it shall be paid for it directly to the guide or the Agency representative, in the currency of the respective country.
RIGHT TO PRICE INCREASE AND RIGHT TO CANCELLATION DUE TO PRICE INCREASE
Prices of all packages are in EURO. Travemo Club may ask for an increase of the agreed price in case the following occurred after the contract was entered into:
- A change of transport costs (fuel, road toll, etc.)
- A change in fees of hotels or carriers
AMARRIVA may inform CUSTOMERS of the change in writing or verbally. The agreed price may not be increased in the period of seven days prior to the start of the tour, save for exceptions from Paragraph 1 of this Article. If the price increase should exceed 10% of the agreed price, the CUSTOMER may cancel the tour free of charge no later than 48 hours of receiving a written notice. If the CUSTOMER should fail to cancel the tour within the stated term either personally at the point-of-sale or in writing, it shall be deemed that they agree to the price change. The CUSTOMER undertakes to accept the price increase of up to 10%. The published prices are the result of contracts TRAVEMO CLUB has with its partners and may not correspond to the prices stated on the location, at the destination of the CUSTOMER’s stay.
DISCOUNTS FOR CHILDREN AND OTHER BENEFITS
Please pay attention to discounts for children and other benefits which are specified in the package description.
TRAVEL DOCUMENTS
The CUSTOMER shall be provided with all travel documents (vouchers and written notices, if any) no later than 5 days prior to departure, unless stated otherwise in the program.
PASSPORT AND VISAS
CUSTOMER must have valid personal travel documents. Invalid documents leading to the cancellation of the travel shall not result in any harmful consequences for TRAVEMO CLUB and, if TRAVEMO CLUB should suffer additional damages due to such an omission by a CUSTOMER, the CUSTOMER must compensate the damages suffered. If a travel document should be lost or stolen during travel, the costs of issuing new documents shall be borne by the CUSTOMER. Agency staff shall assist the CUSTOMER in such a situation, taking care of the normal course of the program thereby. If a certain travel requires a visa, TRAVEMO CLUB may assist in obtaining such visa at a special additional fee. TRAVEMO CLUB shall not be held responsible for decisions by customs or police or other state authorities banning passenger's entry into a particular country.
CANCELLATION POLICY
If the CUSTOMER cancels the booking TRAVEMO CLUB retains from the total price of the arrangement:
- Up to 50 days before departure: 30% of the package price
- From 50 to 31 days before departure: 80% of the price of the package
- From 30 days before departure to the date of departure: 100% of the package price
If a CUSTOMER cancels the tour or shortens the travel due to bad weather conditions, TRAVEMO CLUB shall apply the above mentioned scale and subsequent complaints shall not be acknowledged.
CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation facilities offered in TRAVEMO CLUB programs are described according to the official categorization of the respective country, valid at the moment of the program publication. Diet, modern conveniences and all other services offered by hotels/apartments are supervised by local tourist boards, while the standards of accommodation and services differ and are not comparable. TRAVEMO CLUB assumes no responsibility for any verbal or written information differing from the description of services and facilities in the published programs obtained from a third party.The accommodation arrangement in rooms or pensions is determined locally by the reception desk. If the CUSTOMER had not specifically arranged a room/pension with certain characteristics, he will accept any officially registered and available room/pension in each individual facility or destination described in the travel program. Accommodation is not possible before 16:00 on the day initiating the utilization of the services, and the same shall be vacated by 10:00 on the day completing the utilization of the services, if not differently stated in the travel program. For later arrivals in accommodation facilities (after 20:00), it is necessary to inform TRAVEMO CLUB of such beforehand, no later that one day before voyage departure, if such a later arrival had not been foreseen in the travel program.